Refund Policy

Refund eligibility is determined by the cancellation policy outlined in our Cancellation Policy and specific terms on each tour page.

Refunds will be issued through the original payment channel used for the booking.

Refund processing times may vary and are generally completed within a reasonable timeframe.

Partial refunds may be issued based on the specific terms of the cancellation policy for each tour.

Certain items or fees may be non-refundable as specified in the cancellation policy.

In the event of operator-initiated cancellations, customers will be offered a full refund or alternative options.

Any currency conversion related to refunds will be handled by the customer's card issuer or payment gateway.

Any disputes or chargebacks should be directed to our customer service team for resolution.

For any questions regarding refunds, please contact us at info@niloegypt.com.